Return Policy

We offer quality firewood and mulch products and take pride in our superior customer service.    If you are not satisfied with you firewood delivery, all firewood can be returned to Best Firewood and Mulch in Aurora, for a full refund.  Due to the nature of the product Best Firewood and Mulch will have additional fees for picking up any firewood from a residential home that would like to be returned.

Best firewood and Mulch will not be able to return any Mulch Products once the Mulch Order has been dispatched from our office or has been dropped on any driveway or spread into any planting beds for any reason. There are no same day cancellations accepted.

If ordering your firewood during wet seasons, once your deliver arrives you will need to keep a 2 day supply inside next to your hearth, in a hearth wood ring to dry any seasonal moisture from any snow and ice on the firewood. All firewood piles are tarped and all Firewood is Seasoned! To avoid the elements it is best to order your firewood from August thru October!